Legal

Terms of Service

Last updated: [DATE] · Template — see notice below

Before you publish this page: this is a standard SaaS legal template, not legal advice, and it has not been reviewed by a solicitor. Replace every bracketed placeholder with your real details, and have a qualified solicitor review this document — particularly the liability and indemnity clauses — before relying on it for a live commercial product, especially one handling construction H&S and CDM data.

These Terms of Service ("Terms") govern access to and use of the Engineers Framework software, including the Design Delivery Tracker (the "Service"), provided by [Company name / trading name] ("we", "us", "our"), a company registered in England and Wales under company number [company number], registered office at [registered address] ("we", "us"). By creating an account or otherwise using the Service, you ("you", "the customer") agree to be bound by these Terms.

1. The Service

The Service is a software tool for managing design delivery records, including deliverable logs, risk registers, hazard logs, fee tracking, change control, decision logs, and related document control functions. The Service is a record-keeping and workflow tool. It does not provide engineering, safety, legal, or professional advice of any kind.

Not professional advice. The Service, including any risk matrices, scoring, colour coding, or classification it displays (including but not limited to CDM 2015 residual risk scoring and CSM-RA hazard classification), is a tool for recording decisions made by qualified professionals. It does not assess, verify, or guarantee compliance with CDM 2015, ISO 19650, CSM-RA, or any other law, regulation, code of practice, or standard. You remain solely responsible for the accuracy of data entered, for all engineering and safety judgements, and for compliance with all applicable legal and regulatory duties, regardless of what the Service displays or calculates.

2. Accounts

You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity under your account. Notify us immediately at [contact email] if you suspect unauthorised access.

3. Subscriptions and payment

Paid plans are billed in advance on a subscription basis as described on our Pricing page. Fees are non-refundable except where required by law. We may change our pricing on notice; continued use after a price change takes effect constitutes acceptance of the new pricing. We may suspend or limit access to paid features if payment is not received.

4. Your data and content

You retain all ownership rights in the data, drawings, registers, and other content you upload or enter into the Service ("Customer Data"). You grant us a licence to host, process, and display Customer Data solely to provide the Service to you. You are responsible for having the right to upload any Customer Data, and for its accuracy and legality. See our Privacy Policy for how we handle personal data.

5. Acceptable use

You agree not to: use the Service for any unlawful purpose; attempt to gain unauthorised access to the Service or other users' data; interfere with the Service's operation or security; reverse engineer the Service except as permitted by law; or use the Service to store or transmit unlawful, defamatory, or infringing material. We may suspend or terminate accounts that breach this section.

6. Availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service is provided on an "as is" and "as available" basis. We may carry out maintenance, and may modify or discontinue features, with reasonable notice where practicable.

7. Disclaimers

To the maximum extent permitted by law, we exclude all warranties, conditions, and representations, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free, secure, or that any risk classification, score, reference number, or calculation it produces is accurate, complete, or fit for regulatory or safety-critical purposes. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

8. Limitation of liability

To the maximum extent permitted by law:

We shall not be liable for any indirect, special, incidental, or consequential loss or damage, including loss of profits, loss of business, loss of data, or reputational loss, arising out of or in connection with the Service, even if advised of the possibility of such loss.
We shall not be liable for any loss arising from Customer Data being incomplete, inaccurate, or entered incorrectly, or from any engineering, safety, or commercial decision made in reliance on data held in or generated by the Service.
Our total aggregate liability to you arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of (a) the total fees paid by you to us in the 12 months preceding the event giving rise to the claim, or (b) £100.

9. Indemnity

You agree to indemnify and hold us harmless against any claims, losses, or liabilities (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Service, or Customer Data you upload, except to the extent caused by our breach of these Terms.

10. Termination

Either party may terminate at any time; for paid plans, termination takes effect at the end of the current billing period unless terminated for breach, in which case it may take effect immediately. On termination, we will make Customer Data available for export for a reasonable period (see our Privacy Policy), after which it may be deleted.

11. Changes to these Terms

We may update these Terms from time to time. We will give reasonable notice of material changes. Continued use of the Service after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, save that we may seek injunctive relief in any jurisdiction.

13. Contact

Questions about these Terms: [contact email].